Refund Policy

Here's the revised policy keeping the same email address:

30-Day Satisfaction Guarantee If you are not completely satisfied with any of our products, we offer a no-strings-attached 30-day money-back guarantee from the date of purchase.

Our Customer-First Return Policy To qualify for a return:

  • We accept returns within 30 days if you're not 100% satisfied with your purchase.
  • Products may be opened and partially used if you've tried the product and found it doesn't meet your expectations.
  • Simply contact our customer service team at officialkleosco@gmail.com to initiate your refund.
  • Proof of purchase is required (order number or email confirmation).
  • The customer is responsible for return shipping costs unless the product is defective.
  • Returns should arrive at our U.S. warehouse within 30 days of initiating the return process.

What You Can Expect

  • Upon receipt of your return, we will process your refund to the original method of payment within 3-5 business days.
  • The product price will be refunded in full.
  • Shipping costs are typically non-refundable except in cases of damaged or incorrect products.

Damaged, Defective, or Incorrect Products If your product arrives damaged, defective, or incorrect, please contact us within 7 days of receipt at officialkleosco@gmail.com with:

  • Your order number
  • Photos of the damaged product/packaging
  • A brief description of the issue

We'll promptly send a replacement or issue a full refund including shipping costs.

Initiating a Return To begin the return process:

  1. Email officialkleosco@gmail.com with your order number and reason for return
  2. Our team will provide return instructions and address information
  3. Ship your return using a trackable shipping method
  4. Once received and inspected, your refund will be processed

Our Promise We stand behind the quality of all our products. If you're not completely satisfied for any reason, we want to make it right. Your trust and satisfaction are our top priorities.

For any questions about our return policy, contact us at officialkleosco@gmail.com.