Shipping policy
Shipping Policy
At Kleos, we are committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy carefully before placing your order.
Shipping Destinations
We currently ship to select locations worldwide.
Shipping availability, rates, and delivery timelines may vary depending on your location and the shipping option available at checkout.
Shipping Costs
Shipping fees are calculated based on your location, order value, and available shipping method.
Shipping fees generally range from $2.80 to $9.90+, depending on your destination.
Orders over $85 qualify for free shipping, unless otherwise stated at checkout.
Final shipping costs will be displayed before you complete your purchase.
Processing Times
Orders are typically processed within 48 business hours after your order is placed.
Processing times may be longer during high-demand periods, holidays, product launches, or unexpected fulfillment delays.
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.
Estimated Delivery Times
Estimated delivery time for standard shipping is:
International Standard Shipping: 10–15 business days
Delivery times are estimates only and are not guaranteed. Actual delivery may vary depending on your location, carrier performance, customs processing, local delivery services, and other factors outside of our control.
Tracking Your Order
Once your order ships, you will receive an email with a tracking number.
You can use this tracking number to follow your order’s progress through our Track Your Order page.
If you do not receive tracking information after your order has been processed, please contact us at:
Please include your order number so we can assist you as quickly as possible.
Potential Shipping Delays
While we do our best to ensure your order arrives within the estimated delivery window, some orders may experience delays due to factors outside of our control, including but not limited to:
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Customs processing
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Carrier delays
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Weather disruptions
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Incorrect or incomplete shipping addresses
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High-volume shipping periods
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Local delivery disruptions
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International transit delays
If your package has not arrived within the stated timeframe, please contact us at:
We will do our best to help you locate your package and resolve the issue with the carrier when possible.
Duties, Taxes, and Customs Fees
For international orders, duties, taxes, customs fees, import fees, brokerage fees, or other charges may apply depending on your country’s laws and regulations.
These fees are the responsibility of the customer and are not included in the product price or shipping cost unless explicitly stated at checkout.
Kleos is not responsible for delays caused by customs or for any customs-related charges applied by your country.
We recommend checking your country’s customs policies before placing an order.
Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Kleos is not responsible for orders delayed, lost, returned, or delivered incorrectly due to an incorrect or incomplete address provided by the customer.
If you notice an address error after placing your order, please contact us as soon as possible at:
We will do our best to update the address before the order ships, but we cannot guarantee changes once the order has entered processing or fulfillment.
If an order is returned due to an incorrect or incomplete address, additional shipping fees may apply to reship the order.
Lost, Stolen, or Damaged Packages
Once an order has been handed over to the shipping carrier, Kleos is not responsible for packages that are lost, stolen, delayed, or damaged in transit.
However, we understand how frustrating shipping issues can be, and we will do our best to assist you in resolving the issue with the carrier whenever possible.
If your tracking shows that your package was delivered but you did not receive it, please first check with neighbors, household members, your building mailroom, front desk, local post office, or delivery carrier.
If your package arrives damaged, please contact us at:
Please include your order number and photos of the damaged package and product so we can review the issue.
Returned Packages
If a package is returned to us due to an incorrect address, failed delivery attempt, refusal of delivery, or failure to pick up the package, we may contact you to arrange reshipment.
Additional shipping fees may apply.
Returned packages are not automatically considered eligible for a refund. Refund eligibility is determined according to our Refund Policy.
Return Address
Please do not send returns to this address unless your return has been approved according to our Refund Policy.
Approved returns should be sent to:
Kleos Returns
3631 44th Street Southeast, Suite E
Kentwood, MI 49512
USA
Returns sent without approval may not be accepted or processed.
Contact Information
For questions about shipping, tracking, delivery issues, or returned packages, please contact us at: