Refund policy
Kleos 90-Day Money-Back Guarantee & Refund Policy
Last updated: June 6, 2026
At Kleos, we stand behind the quality of our products and want you to feel completely confident in your purchase. That’s why we back our products with a 90-Day Money-Back Guarantee. If you try our products and are not completely satisfied with your results, we will gladly issue a refund of your product purchase price.
Our Guarantee: Simple & Fair
We ask that you give our products a fair try. If you do not experience a noticeable improvement or are unsatisfied for any reason, you can request a refund within 90 days of your original purchase date.
How It Works:
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Request an RMA: To initiate a return, you must email our customer care team at danny@officialkleos.com within 90 days of purchase. We will issue you a Return Merchandise Authorization (RMA) number and the correct return shipping address. Please do not send returns to our corporate address without an RMA, as they cannot be processed there.
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Return the Product: Send back the product container(s) from your order. For multi-bottle or multi-item orders, our guarantee covers one opened/used container and any remaining additional items in clean, sealed, and unopened condition.
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Receive Your Refund: Once your return is received and verified at our facility, we will promptly process a full refund of the product purchase price back to your original method of payment.
Tightly Dialed Policy Details & Fine Print
Subscription & Recurring Orders
Our 90-day guarantee applies strictly to the first-time purchase of a product or the initial order of a subscription. Subsequent recurring subscription orders are not eligible for the 90-day guarantee. If you wish to cancel or modify a subscription, you must do so before your next order processes.
Return Shipping & Tracking
The customer is responsible for the cost of return shipping. We highly recommend using a shipping service with tracking or purchasing shipping insurance. Kleos is not responsible for, and cannot issue refunds for, returns that are lost in transit or misdelivered by the carrier.
Non-Refundable Costs
Original shipping fees, priority processing fees, and customs/duties paid at the time of your order are strictly non-refundable.
Unauthorized Returns
Any packages returned to sender, refused at delivery, or sent back without a pre-approved RMA number from our customer care team are subject to a 15% restocking fee or may be ineligible for a refund entirely.
Refund Processing Time
Once processed, it typically takes 5 to 10 business days for the funds to clear and appear on your bank or credit card statement, depending on your financial institution.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company or bank, as it often takes some processing time before a refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at danny@officialkleos.com.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please notify us within 48 hours of delivery at danny@officialkleos.com with clear photos of the issue and your order number. We will fast-track a replacement to you at absolutely no additional cost.
Policy Abuse
Kleos reserves the right to limit, deny, or refuse refunds or returns to anyone if we detect a pattern of policy abuse, fraudulent activity, or unfair play.
Contact & Corporate Information
For any questions regarding this policy or to initiate a return, please contact us at:
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Email: danny@officialkleos.com